Customer Satisfaction and Shopping Experience
We, at Earthy Couture, take customer satisfaction very seriously and always strive to offer you a smooth shopping experience. If you are not entirely satisfied with your purchase, our refund policy explains the situations under which returns or refunds may be granted.
1) Return Eligibility
We accept returns on the basis of the following conditions:
- Items must be returned within 7 days of the date of delivery.
- The item must be unused, unworn, and in its original packaging with all tags attached.
- Items sold on a final sale basis, customized items, and items sold at a discount are non-returnable.
- Any returns must be accompanied by the original purchase receipt or proof of purchase.
2) Return Procedure
In order to initiate this return:
- Please email [Insert Registered Email] with the order number and reason for return.
- Once requested, return instructions will be provided, including the appropriate address for return shipping.
- Items should be securely packaged and sent via a trackable shipping method.
- You will be informed of the approval or rejection of your refund after we receive and examine your return.
3) Refunds
- Approved refunds will be processed within 7 business days.
- Refunds will be issued to the original method of payment.
- Shipping and handling charges are not refundable unless the return is a result of our error.
4) Exchange Policy
- Defective or incorrect items are eligible for exchange. Please email us at earthycouturefashion@gmail.com for assistance with an exchange.
- If the replacement item is not in stock, a full refund or store credit will be issued.
5) Damaged or Defective Goods
In the event that you receive a damaged or defective item, do the following:
- Contact us within 7 days of delivery with photographs of the issue.
- We will either replace your item or refund your money completely, including shipping.
6) Non-Returnable Items
Goods that were worn, washed, or altered.
7) Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account or contact your payment provider.
- It may take some time before the refund is officially posted.
- If you still have not received your refund, contact us at [Insert Contact Email].
8) Changes to This Policy
Earthy Couture has the right to change all or any part of its Refund Policy whenever it sees fit. Changes will be posted to this page along with the updated date under the “Last Updated” text.
9) Contact Us
For any inquiries concerning returns and refunds, kindly contact us at:
Earthy Couture Email: earthycouturefashion@gmail.com
Phone Number: +91 9987434011
Thank you for putting your trust in Earthy Couture. We look forward to serving you!
